At The Ritual Company, we want your products to reach you as quickly and safely as possible. Please read below for details on how we process and ship your orders.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been shipped, along with a tracking number.
Shipping Timelines
- Metro cities: 3-5 business days
- Rest of India: 5-7 business days
- Remote/rural areas: 7-10 business days
Please note that delivery timelines are estimates provided by our courier partners and may vary due to factors beyond our control, including weather, local courier delays, or high-demand periods (such as sale events).
Shipping Charges
We offer free shipping on all prepaid orders above ₹[AMOUNT]. Orders below this value, and Cash on Delivery (COD) orders, may incur a shipping fee of ₹[AMOUNT], calculated at checkout.
Order Tracking
Once your order is shipped, you will receive an email/SMS with a tracking link. You can also track your order status by logging into your account or visiting [TRACKING PAGE LINK].
Cash on Delivery (COD)
COD is available for orders within India, subject to a maximum order value of ₹[AMOUNT]. A nominal COD handling fee of ₹[AMOUNT] may apply.
International Shipping
We currently ship only within India. We're working on expanding our shipping destinations — sign up for our newsletter to be notified when international shipping becomes available.
Undelivered / Failed Delivery Attempts
Our courier partners will attempt delivery up to 2-3 times. If delivery fails after multiple attempts, the order will be returned to us, and our support team will reach out to arrange re-shipment (additional shipping charges may apply) or process a refund as applicable.
Questions?
If you have any questions about your shipment, please contact us at support@theritualcompany.in or [PHONE NUMBER].